How Do You Email an Inmate?

Any form of legal contact with the outside world is considered healthy for inmates in their rehabilitation journey. As such, most correctional facilities in the USA allow their inmates to access physical mails, make calls, and currently even send and receive electronic mails. With the extensive use of electronic communication, most facilities are turning to emails to communicate between inmates and their loved ones. However, these come with a list of strict guidelines that both the sender and the receiver have to follow religiously. Moreover, all emails are monitored by the relevant prison or jail authorities to ensure they fall in line with the set guidelines.

How Do Inmates Receive Their Emails?

Since the roll-out of emailing programs in most correctional facilities, inmates could only receive their emails the mail call. This entails Inmates and their loved ones writing to each other through authorized email service providers such as JPay, Access Corrections, and, among other services. The sent emails are accessed by the jail staff, who then print them and distribute them to the relevant inmates during mail call.

If you intend to send an email to your loved one in any jail or prison across the country, you have to know where they are incarcerated as well as their inmate identification number. Moreover, you have to create an account with any of your preferred email service provider. You then proceed to deposit funds in your account through your debit or credit card.

Currently, some facilities in the country are allowing their inmates to possess tablets. If your loved is housed in such a facility, you can deposit money in their commissary accounts so they can buy a tablet, or you could directly buy it through a service provider such as JPay, and it will be delivered to the relevant inmate. These tablets have limitations and have no internet access. However, inmates can download music, ebooks, games, rent movies, and, most importantly, access their emails.

Emailing Prisoners for Free, Is it Possible?

Even the slightest service comes at a price in most correctional facilities, and emailing is no exception. Emailing prisoners for free is still a distant idea that many facilities may not consider soon. To send an email to an inmate, there are charges that you have to incur. However, this is one of the most affordable services in any of the establishments. The cost is even way below that of purchasing a stamp; it ranges between 25 and 50 cents depending on the individual facility or the service provider. Even better, most facilities allow you to attach a picture or two to your mail, and there is no better way to make your loved one happy.

How to Send Email to Inmates in Jail via Third-Party Service Providers

There are lots of credible email service providers all across the country that you can use to send email to inmates in Jail or prisons. However, the following are outrightly the most popular:


JPay is arguably one of the largest communication service providers in American correctional facilities. This entity provides several services, including physical mailing services, video visitation services, money transfers, call services, and email services.

JPay emails are received by emails at mail calls while they can also be accessed via tablets in facilities that allow such. The mailing schedule depends on individual prisons, with some allowing their inmates to receive them twice a week and others once a week.

To use JPay services, you have to create an account on their website. After a JPay mail login, you then proceed to fund the account accordingly. Their charges, which they refer to as “stamp per page,” varies depending on the facility. A page is about 500 words, so the price also depends on the number of words you write. More words mean you have to buy more stamps.

Trust Fund Limited Inmate Computer System (TRULINCS)

Trust Fund Limited Inmate Computer System (TRULINCS) is another major jail communication service provider with significant shares in most federal facilities across the United States. This system is owned by a private company known as Corrlinks, a subsidiary of Advanced Technologies Group.

Like with other emailing services, an inmate is expected to pay to access their services. Unlike other systems where the mails are printed and distributed during mail calls, TRULINCS allows inmates to receive their emails directly. The prices for their services reflect as follows:

  • Use of computer system- $0.05 per minute
  • Email printing- $0.15 per page
  • Sending emails-$0.30

However, there can be a restriction to this system’s usage, especially if an inmate’s cause of incarceration involved a computer-related crime. Moreover, the system does not allow internet access, and all emails are monitored accordingly. Email size is limited to 13000 characters, and you cannot attach a picture or a card.

Another credible avenue through which inmates in American jails and prisons can receive emails is This is a dependable two-way electronic messaging software that allows inmates to communicate with their loved ones through onsite secure computer kiosks or inmates tablets in facilities where such are allowed.

The costs are relatively cheap, with each message costing just 50 cents, which is way cheaper than sending physical mails. Although the facilities monitor the mails, they are postage paid, and inmates can open and read them according to their individual facility’s schedule. The cost of sending emails with this system can also be sent collect where the recipient of an email from an inmate incurs the cost. To access services, you must open an account on their website.

After opening an account with this system, you then proceed to purchase service credits, which will allow you to send your mails. Each credit costs just one cent, but you are limited to a purchase of not less than 500 credits, which adds up to $5. The maximum number of credits you intend to purchase is entirely up to you.


Sending an email to your loved ones in jail is a big deal that could reflect positively on their rehabilitation journey. It shows that you care, and this means the world to them. If you intend to send an email to an inmate in any correctional facility, be keen to engage that facility accordingly to know what is expected of you and which the recommended avenue is.